Shipping

This Shipping Policy applies to orders placed on shop.pietobillo.com and explains processing times, delivery options, charges, restrictions, and support for shipping-related issues.

Processing times

• Orders are processed within 1-2 business days (Monday-Saturday), excluding public holidays.
• Orders placed after 1:00 PM IST are processed the next business day.

Shipping methods and timelines

• Domestic (India): Standard delivery in 3-7 business days after dispatch; expedited options may deliver in 1-3 business days.
• International: Typically 7-14 business days after dispatch; customs clearance may extend timelines.
• Delivery estimates are not guaranteed and may be impacted by peak periods or force majeure.

Shipping rates

• Charges are calculated at checkout based on destination, weight/volume, and service level.
• Any promotional free shipping thresholds will be displayed on relevant pages and usually apply to domestic orders unless stated otherwise.

Order tracking

• Dispatch confirmation with tracking number is emailed; tracking can take up to 24 hours to activate.
• Tracking is also available from the order status page and confirmation email.

P.O. boxes and restricted addresses

• Couriers may not deliver to P.O. boxes, APO/FPO, or certain remote locations; support will assist with alternatives before dispatch if needed.

Undeliverable, lost, or stolen packages

• If tracking shows delivered but not received, contact support within 3 business days for a carrier investigation; outcomes may include replacement or refund when applicable.
• Incorrect or incomplete addresses can cause delays or returns; reshipment may incur additional fees.

Damages

• Inspect packages on receipt; for damage, retain packaging and email photos within 48 hours to initiate a claim.
• Approved claims may be resolved via replacement, store credit, or refund, subject to stock and assessment.

International duties and taxes

• DAP/DDU: Recipient pays duties, taxes, and import fees at delivery; refusal can cause returns or abandonment, and initial shipping plus return costs may be deducted from refunds where permitted.
• DDP: If duties are collected at checkout, no additional fees are due at delivery; order confirmations will indicate prepaid duties.
• Customs processes may delay delivery beyond carrier estimates, based on HS code and destination rules.

Shipping restrictions

• Certain products may be restricted by carrier or destination regulations; affected orders will be notified and adjusted or refunded before dispatch.

Failed delivery and returns-to-sender

• If a shipment is returned due to failed delivery, refusal, or unpaid duties (DAP), reshipment can be arranged upon payment of reship fees; otherwise, refunds may exclude original shipping and return costs where applicable.

Cancellations and modifications

• Address changes or cancellations can be requested before dispatch; once shipped, changes may not be possible.
• Per India’s E-commerce Rules, platforms cannot impose cancellation charges for customer cancellations before shipment; disclosures must be clear and lawful.

Returns and refunds overview

• Returns & Refunds Policy defines eligibility windows, conditions, and timelines; eligible refunds are issued to the original payment method after inspection per applicable guidelines.
• Statutory rights under the Consumer Protection Act, 2019 remain unaffected for defective or not-as-described items.

Customer support

Questions or claims: [email protected] | Phone: +91 8920953295 | Business hours: Mon-Sat 10:00-18:00 IST .