Cancellation And Refund

Scope

This policy governs cancellations, returns, replacements, and refunds for orders placed through our website or mobile application and applies to products sold directly by the merchant.

The content is drafted for clarity and visibility and is intended to be displayed prominently across the site to align with standard policy publication practices.

Cancellations

Orders may be canceled any time before shipment is confirmed, and once an order has shipped, cancellation is no longer available and the order may be handled under the return process if eligible.

Upon a successful pre-shipment cancellation, any prepaid amounts will be processed for refund in accordance with the Refunds section below.

Return Eligibility

Returns are accepted within 7 days from the date of delivery only for items that are defective, damaged in transit, or received incorrect or not as described, subject to inspection.

Returned items must be unused, in original packaging with all tags, accessories, manuals, and proof of purchase to qualify for a refund or replacement.

For hygiene, safety, or customization reasons, certain categories may be non-returnable, and any such exceptions should be disclosed on product pages and this policy.

How to Initiate a Return

Submit a return request within the applicable window via the designated support channel, including order ID, reason for return, and where applicable photos or videos evidencing the issue.

After return authorization, a pickup may be arranged where available or a return address will be provided, and any applicable shipping responsibilities will be communicated during authorization.

Once the returned item is received, it will be inspected for eligibility, and an outcome will be communicated as refund, replacement, or rejection with reasons.

Refunds

For approved cancellations (pre-shipment) or approved returns after inspection, refunds are issued to the original payment method unless otherwise offered and agreed, such as store credit.

Refunds are typically initiated within 5-7 business days of approval, with actual credit timelines dependent on the payment method and processor.

Payment processors and card networks may take additional working days to reflect the credit on statements, which is common for standard refund processing flows.

Replacements and Exchanges

If stock permits, a like-for-like replacement may be provided for defective or incorrect items; if unavailable, a refund will be processed per this policy.

Size or color exchanges for non-defective items are discretionary and, if offered, will be described on product or FAQ pages with any applicable conditions.

Non-Returnable Items and Conditions

Returns may be refused if items show signs of wear or use, are missing components, are damaged due to customer handling, or are returned outside the return window.

Non-returnable categories may include intimate apparel, perishable or consumable goods, custom or made-to-order items, and items marked final sale where legally permitted.

Chargebacks

Cardholders may dispute qualifying transactions with their issuing bank under card network rules, and chargeback investigations can take additional time beyond standard refund cycles.

For faster resolution and to avoid escalations, customers are encouraged to contact support first to seek refunds or replacements consistent with this policy.

Customer Rights and Compliance

This policy is intended to be clear and accessible and should be published on the site in locations such as the footer, checkout, and order communications to set accurate expectations.

Any differences by product category, fees, or time windows should be transparently disclosed in advance to remain consistent with fair disclosure best practices.

Contact

For cancellations, returns, or refunds, contact our support team with the order number, details of the issue, and any supporting media requested during the authorization process.

Support contact details and operating hours are listed on our website’s Contact or Help pages for convenience and timely assistance.

Implementation Notes

• Embed this page and link it in the footer, checkout, product pages, and order emails to improve visibility and enforceability.
• Update the JSON-LD block to reflect actual return days, fees, refund type, and shipping method for accurate rich results.
• Use Schema.org MerchantReturnPolicy to annotate the policy and help search engines understand return terms programmatically.